Car Service information script in Omnivox

by Lukas Redl

Info For Customers

This application can be used for service stations and their customers. After calling in, the customer is informed about the status of work on his car. This can be easily upgraded for e.g. informing about the final price.

Installation

(we are using OmniVox 5.1 CD which should be available on request or should be downloaded from our FTP after the communication to support@ctipro.cz who will manage it)

During the installation process you will be asked for licenses. You have to have at least BASE and DB license. After installation be sure the Apex service is up and running and is statred automaticaly. I recommend you to install also documentation for Omnivox 5.1, the User Guide is very helpful. For further information about the installation process you can download this manual.

You can also get the Omnivox toolkit + 4 channels analog board D/4PCI-UF for only 700$ which is a great possibility how to test the development using this toolkit. More information on this page.

When the installation is completed, download the Apex_car.zip, extract it, and copy to the proper folder (C:USRApex...). Then you can run Omnivox from Start/Programs/Omnivox/Omnivox. For checking the script, go to the Tools/OmniView and open OmniView Project. A project window will appear. Double-click onto the Voice Directories on the left side and again double-click on CAR. This will add a voice prompts into your project. Double-click onto the Call Flows and add CAR script. Double-clicking on added script will open it.

!!! This script is wilfully unfinished, the communication between this script and database is not !!!
!!! established. You can try to do it by yourselve or contact us (support@ctipro.cz) !!!

For starting the script, goto the Omnivox and run System/Line Manager. Assign CAR to the correct channel and start it. You can also debug this application by changing debug level.

• SQL Connect block
• SQL Reset Statement block
• SQL Execute block
• SQL Disconnect block
• Get DTMF block
• 10x Play block
• 5x Condition block
• Branch block
• Stop block

• First of all we have to connect to the database. In this case database is created using MS Access and has to be added in Microsoft ODBC sources. When this is done, play to the customer some greetings message and ask him for his ID number. This is done with GetDTMF block.
• Using two conditions we will check if the ID number is in the correct range. If yes, we search in database correct record. There can be three options of output:
1. error in sql expression - close db, play goodbye message and exit
2. record has not been found - incorrect ID number
3. correct number, record has been found - check with database tha status of work and play this. Ask for trying again or exit. If Exit, disconnect from database, play goodbye message and exit.
• If you want to try it again, the program will return you to GetDTMF block and you can try to input another ID number.

I wish you good luck in developing your applications using this development tool.

Here you can download Apex script used in this tutorial.

Here you can post your comments or questions regarding this tutorial ...

home | site map | contact | *trademarks

© 2005-2012 CTI-PRO, s.r.o. All Rights Reserved. [v1.3.8]